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FAQ

Here are answers to some frequently asked questions about the products in our store:

Refunds Policy

We do not offer Refunds, Cancellations, or Returns on our products as they are handcrafted to order and made specifically for each customer. This is also applies to any deadlines, issues with construction times, or Buyer's Remorse. We are not responsible for events, or their time frames though we do try our best to accommodate customers. Should there be an issue with the products function and it is covered under our warranty , we will be glad to service or replace the product at our discretion. In the event that we accidentially ship you the wrong item, of course we will take care of getting you the item you ordered and take care of all shipping charges incurred in making it right.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. PLEASE NOTE that international buyers are responsible for all customs charges and fees charged by their home country. Vader's Vault is not responsible for these charges and have no way of calculating or estimating these charges for customers. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Shipping Insurance

All Vader's Vault products valued at $100 or greater will be automatically insured. This means that all 'Sabers' sold here will be insured automatically. Trust us, if you ever need it, you'll be glad you had it, and so will we. The last thing we want to do is eat something because the shipping carrier lost or damaged it, and we're pretty sure you, as the customer, don't want to be out any money.

 How long will it take to get my saber?

This is the most often asked question in Saberland. Build time ESTIMATES are posted and updated on the main Combat Class sabers page, in bold, red text. Keep in mind that while we start orders almost immediately, they are hand built to your specifications and take TIME. These aren't cheap toys, they are useable, functional, AWESOME props. They go in stages of like kind and time range, and are not necessarily built or shipped in order. This means that some people who ordered before you could wait longer, and some who ordered later than you could have a shorter wait. It isn't personal, we do things here in a way that makes the most sense for efficiency. Please be patient with us, and rest assured that you will get your saber. You can also always call us at 470-839-2551. However, while we are more than happy to communicate with our customers via phone or email/messaging, we cannot tell you where your specific saber is in the build process. Sorting/sifting through thousands of orders to do that would take valuable time and staff resources that we cannot afford to do.

 Can you declare the value of my package low so that I don't have to pay customs fees or taxes?

No. Not only is this mail fraud and could have legal ramifications for us, but doing so would negate the value of the insured package and should anything happen in transit, you wouldn't be covered.

Can I order any of the sabers as an "empty" hilt? I just need it for a belt hanger for an upcomming event.

No. We do not sell empty hilts as it does not fit into our business model of providing the 'complete' custom saber experience.

Can I open my Combat Class Saber in the middle?

No, Combat Class Sabers are currently only accessible via the pommel. Opening it any other way or tampering with it will void the warranty.

Where can I get sound fonts for my Vader's Vault saber?

We are lucky to have many great custom saber soundfont authors in this community and they can all be found at Saberfont.com and you can browse from over 130 different saber soundfonts and purchase them for download.

Why can't I get a bargraph and a Crystal Focus installed in a Havoc™ or Fury™ or other Combat Class saber?

The Combat Class™ model sabers were made to be extremely slim and low profile, and to do that means that some models of soundcards, and features they support are unavailable in a package this size. We did however, get a soundcard designed especially for these models that has features that can be found only on higher end soundcards: the Crystal Shard by Plecter Labs. It is a feature rich soundboard that has many of the same features found on it's bigger brother the Crystal Focus.

Why can't I buy your Starkiller™ saber or any of the other sabers that I see in your gallery?

Our Master Class sabers or custom built sabers are usually either built to a customer's specific design requirements or something that we came up with and just....made, and then sold privately. Sabers like the Qui, or the Starkiller™ are sabers that are made in limited quantities and done in "runs" on a first come first serve basis when we announce a run. In the future, when we do runs, the spot sales will be handled through the store.

Can I get any other powdercoating options on the Combat Class™ sabers?

Any options that aren't listed on the product pages for any saber, 'might' be available, but would be a custom order and you would need to discuss it with us via direct email at: sabersmith@vadersvault.com

Why don't you glue your diffusion film into your blades like other companies?

We have found after several years of making many thousands of blades, that the film inside gets creased or krinkled after time from not being able to flex upon itself when glued into the blade. Saber blades flex, even when just swinging or spinning around. If you keep the film stationary and the blade flexes, the film will crease. Not gluing the film in allows the film to spiral in on itself and flex with the blade. We have blades in the house that have seen years of use with no creasing. The only thing is, you have to take care when removing the blade not to let the film drop out and use your included dust cap to keep dust out, and the film in.

Why are your blades 'frosted' looking, and can I get them totally clear like "insert competitor's name here"?

Our blades are frosted as part of the diffusion method. It does many things, but mostly, it brings the light all the way to the edge of the blade, eliminating that "light in a tube" look that clear blades give. It also does so, without washing out the blade color like a 'tinted' or 'white' blade does. We have developed our method of diffusion over the last 10 years and it is part of what makes our blades legendary and sought after, not to mention often immitated. No, we will not compromise our standards to just sell you a blade that is made like dozens of other blade makers out there.

What "wattage" are your LEDs? How do they compare with so and so's 1.21gigawattsuperplus LED?

Ok, first off, 'wattage' is just the power consumed by the LED and has little bearing on how 'bright' an LED is. How bright an LED is, can be determined by many factors, however what IS important in sabers, is HOW BRIGHT THE BLADE IS. See, it makes no sense to have a great LED, pumped with all the juice it can eat out of a battery, simply waste its light with poor optics, poor blade construction or both. Number one: Know your technology, it's uses, and it's limits. We use what is considered the best and brightest LED tech on the market that can safely be powered inside a saber hilt. Right now, that is the Cree XPE-2. Next month, something else 'might' be better, but we'll test the heck out of it before we commit to using it in a saber. We also use an optics solution that was DESIGNED for the LED itself. Cramming a bunch of LEDs onto a star PCB and then looking for a lens that 'might' work, isn't science, and it's not good business. Our criteria is that the LED be bright (and we ARE fans of brightness around here), have a good optics solution so that you can get the light up the blade AND not have ridiculous base flare and and uneven blade (Base flare is a blade that is bright at the bottom and dim the rest of the way up). We are known for having some of the brightest sabers in the world, but also for having the most EVEN and full looking blades as well. So when you see "wattage", don't get sucked into that marketing gimmick.

My Combat Class saber is making lots of swing noises when sitting on the table, is it broken?

No. Two things, the first is that if you have a Crystal Shard v2.5 -v3.0 your battery is probably low and you should charge it. On these sabers, we drive the LED pretty hard, and when the battery gets to a certain level, the soundboard and the LED start fighting over power. The result of this is the random swings. Second, a saber sitting on a hard surface is prone to other types of vibrations and will sometimes generate random swings from these vibrations that would not normally happen with your saber in hand.

On Crystal Shard v4.0 and above, the false swings are eliminated but when the battery low, the speaker will start to crackle. This is not your speaker going bad, it is simply time to charge the battery.



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